Improving Connection Performance

There may be times when DaDesktop gives you a heads-up if your connection seems to have a 'latency' (delay) that's too high to deliver a smooth experience. 
 

If this happens, have a look at the steps below to try and sort out your connection.

Steps to take

• Use an Ethernet connection if you can, or if you're on Wifi, run an internet speed test beforehand to check your speed, for instance through speedtest.net
• Try to stay as close to the Wireless access point as possible. Opt for 5 GHz wifi over 2.4 GHz if it's available, since the 2.4 GHz band often gives you slower speeds and picks up interference more readily than 5 GHz
• Turn off or disable any VPNs or proxies before joining the course
• If you can, disable any security software that might clash with the network connection, as these tools can sometimes affect your connection speed, or introduce latency
• Attendees might want to check in with their company's IT support team for help, especially if their network is slowed down by content or network filtering and the like. 
  Whitelisting the following domains can be a useful step:
   1.              https://\*.npg.io       (for example, any host at .npg.io)
   2.              https://dd4t.dadesktop.com
• Steer clear of big downloads or uploads while the course is on—maybe pause Windows/Mac/Linux updates if you can until after the session wraps up
• Your internet speed should beat: "10 Mbps download & 1 Mbps upload"
   

Reach out to the team for support through the DD Support chat (the blue icon)

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