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Privacy Policy

DaDesktop is committed to safeguarding the privacy of individuals who use our services. This policy outlines the methods we employ to gather and utilize personal information, as well as the safeguards implemented to protect your data.

We limit the collection and usage of personal data to what is strictly required for delivering our services or fulfilling the legitimate purposes detailed in this privacy statement. Please note that the extent of data collection and storage varies significantly based on the chosen hosting solution.

NobleProg Hosted Public Server

This environment is located within a NobleProg data centre in the EU, ensuring compliance with GDPR. It operates as a shared server for NobleProg clients, accessible by NobleProg staff.

If you opt for a server located outside the EU, local regulations may apply. Data for customers based in the UK is retained within the UK.

NobleProg Hosted Private Server

This setup is hosted within a NobleProg data centre in the EU. It consists of a dedicated server reserved for a single organization, ensuring that no other entities utilize the hardware.

If you choose a server located outside the EU, local laws may govern data handling.

On-Premise Server

The server is situated at the organization’s own premises. The software is installed locally, and all data remains under the complete control of that organization.

Data Categories

The following categories of data are collected:

User Account / Personal Data

Shared Server

Private Server

On-Premise Server
  • Access to DaDesktop requires the registration of an account.
  • By registering, you provide certain personal details, such as your name, email address, username, and password.
  • This information is collected as it is essential for granting access to our services and maintaining system security.
  • Your data may be used to communicate with you regarding your account status.
  • Account data is retained only for as long as the account remains active.
  • You may cancel your account at any time; upon cancellation, your account data is removed.
  • Clients have the option to manage users independently or request that NobleProg handle user management.
  • The server can be encrypted to prevent NobleProg from accessing the data.
  • No data is collected or stored by NobleProg.
  • NobleProg does not have access to the data.

Training Room Data (Including Cloud Desktop Activity and Chat Function)

Shared Server

Private Server

On-Premise Server
  • Activity within the Training Room may be monitored by the course instructor, training management, and our technical support team.
  • This monitoring allows us to allocate appropriate data resources, assist with issues, monitor course progress, and ensure adherence to our Terms of Service.
  • Our terms of use prohibit personal activities, including social media use, financial transactions, and personal web searches.
  • Data is deleted once the course is confirmed as ‘finished’.
  • All collected and stored data is managed by the client.
  • NobleProg does not have access to the data.

Video / Audio Data

Shared Server

Private Server

On-Premise Server
  • DaDesktop features an integrated audio/video capability.
  • This functionality is delivered via NobleProg infrastructure, rather than relying on external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. Audio data is not recorded. These recordings are deleted 14 days after the course concludes. Only NobleProg administrators with SuperAdmin privileges can access these recordings.
  • All collected and stored data is managed by the client.
  • Course Desktops and recordings may be captured for troubleshooting or other purposes (similar to the Shared Server setup), if required. The client is responsible for these recordings, which are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored by NobleProg.
  • NobleProg does not have access to the data.

Record Feature

Shared Server

Private Server

On-Premise Server
  • Clients have the option to record the course desktop.
  • If recording is utilized, NobleProg stores the file, and it may be monitored. The account holder determines when the recording is deleted.
  • All applicable recordings are deleted if the account is cancelled.
  • Clients have the option to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg does not have access to the data.

Technical Support

When you contact us for technical support, you will need to provide certain personal details, which may include your name, employer, email address, phone number, time zone, and the reason for support. We use this data to resolve your issue and to better understand common user challenges. All technical support is provided internally by NobleProg.

Contact Us

You may exercise any rights regarding your personal data by sending us written notice via contact us.

Changes to this policy

We may update this policy periodically by publishing a new version on our website. We recommend checking this page regularly to stay informed about changes and to note any significant updates.

Please refer to Terms of use Dadesktop Public Cloud