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Privacy Policy

DaDesktop values the privacy of everyone who uses our services. This policy describes how we collect and handle your personal information, and the steps we take to safeguard your data.

We only gather and utilize personal data to the degree required to deliver our services, or for the legitimate reasons outlined in this policy. Please note that how data gets collected and stored can vary significantly depending on the hosting option you choose.

NobleProg hosted public server

This server runs in a NobleProg data centre located within the EU (and is GDPR compliant). It’s a shared resource for NobleProg clients, and NobleProg staff can access it.

If you select a server outside the EU, local legislation may come into play. For clients based in the UK, their data stays within the UK.

NobleProg hosted private server

This server is also hosted in a NobleProg data centre inside the EU. It’s a dedicated machine assigned to a single organization, so no other organization shares the hardware.

If you opt for a server outside the EU, local regulations may apply.

On-premises server

The server is hosted on the organization’s premises. The software is installed on the server, and all data remains fully under that organization’s control. 

Data categories

These are the categories of data we collect:

User account / personal information

Shared server

Private server

On-premises server
  • To use DaDesktop, you’ll need to set up an account.
  • When you register, you’ll give us some personal info—like your name, email, username, and password.
  • We collect this data because it’s essential to give you access to our services and keep them secure.
  • We may use your info to get in touch about your account.
  • We keep your account data for as long as your account stays active.
  • You can cancel your account anytime, and once you do, we delete your account data.

 
  • Clients can choose to manage users on their own or have NobleProg handle user management.
  • The server can be encrypted so that NobleProg cannot access it.
  • No data is gathered or kept.
  • NobleProg does not have access.

 

Training Room Data (covers cloud desktop activity and chat function)

Shared server

Private server

On-premises server
  • Everything you do in the Training Room can be viewed by the instructor, training managers, and our tech support team.
  • We keep an eye on this so we can assign the right data resources, help you troubleshoot issues, let the instructor and management track how the course is going, and make sure everyone sticks to our Terms of Service.
  • Our terms forbid personal use—things like social media, financial transactions, or personal web browsing aren’t allowed.
  • Data gets wiped once the course is marked as completed.

 
  • The client manages any data that’s collected or stored.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premises server
  • DaDesktop may include a built-in audio/video tool.
  • This tool runs on NobleProg’s own systems, not on third-party software.
  • Course Desktops (Fresh-start, Trainer, and Participants) can be recorded for troubleshooting. Audio is never captured in these recordings. The recordings are automatically deleted 14 days after the course ends. Only NobleProg administrators with SuperAdmin privileges  can view them.
  • Any data collected or stored is managed by the client.
  • Course Desktops and recordings may (if needed) be recorded for troubleshooting and other reasons (refer to the Shared Server section). The client is responsible for these recordings, but they’ll be automatically deleted after 14 days thanks to the system’s auto-delete function.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premises server
  • Clients can opt to record the course desktop.
  • If you enable recording, NobleProg stores the file and it may be reviewed. As the account holder, you decide when to remove it.
  • If you cancel your account, all related recordings get deleted.

 
  • Clients can choose to record the course desktop.
  • The client manages any data collected or stored.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you’ll need to share some personal details like your name, employer, email, phone number, time zone, and what you need help with. We use this information to resolve your issue and to better understand the kinds of problems our users face. All technical support is handled internally by NobleProg.

Contact Us

You can exercise any of your rights in relation to your personal data via written notice to us at contact us.

Changes to this policy

This policy may be revised now and then. We’ll post a new version on our site when we do. Please review this page from time to time so you’re aware of any changes and can spot significant updates.

Please refer to the DaDesktop Public Cloud Terms of Use