Reliable Controls - Canada

About the Customer

Based in Canada, Reliable Controls manufactures smart building controllers. They offer six products to customers worldwide. Each year, following a product update, they host 20 to 24 online training sessions for over 300 users. Previously, each session required them to supply computers pre-loaded with the software. As the business grew, the high training costs prompted them to seek a tool that could trim expenses and deliver a better client experience.

How They Found DaDesktop

The manager, Nate, discovered DaDesktop through a Google search. He noticed it was a cloud desktop purpose-built for training. He contacted the DaDesktop team, tried the remote training himself, and opted to make it their primary training platform.

What They Love About It

Easy for everyone

Trainers and clients alike enjoy using DaDesktop for remote training. There’s no software to install and no technical expertise needed. The trainer simply sets up a virtual classroom and sends the link to the learners. Whether someone is in the US, Brazil, or Africa, a single click brings them into the virtual desktop, ready to learn.

Great training features

Learners can view both the trainer’s screen and their own simultaneously, which makes comparing and following along straightforward. The trainer can monitor all student screens at once, simplifying supervision and guidance. At any time, the trainer can take remote control of a student’s desktop to offer help. One user from Europe said it feels like "the trainer is right next to us."

Works worldwide

The platform scales effortlessly and operates globally. You can launch a training session in any country instantly, or hold sessions with participants from multiple countries at the same time. You can add or drop participants at any time, making training more flexible.

Today, DaDesktop is one of Reliable Controls' most valued partners.